jbajie Privacy Policy

2.1 Account Management

We use your identity and contact data to create and maintain your jbajie account, verify your eligibility to use the platform, enforce the 21+ age requirement, and send you essential account notifications such as deposit confirmations, withdrawal updates, and security alerts. These communications are necessary for the performance of our service and cannot be opted out of while you hold an active account.

2.2 Payment Processing

Financial data is used exclusively to process deposits and withdrawals through your chosen payment channel (bKash, Nagad, Rocket, Upay, bank transfer, or card). jbajie does not store full card numbers or mobile banking PINs. Transaction records are retained for a minimum period required by applicable financial regulations and are used for anti-money laundering monitoring and fraud prevention.

2.3 Legal Compliance & Security

jbajie processes personal data as necessary to comply with its legal obligations, including identity verification (KYC), anti-money laundering (AML) checks, responsible gaming monitoring, and fraud detection. Where required by law or by a competent authority, jbajie may disclose personal data without prior notice to you. We also use technical and usage data to detect and prevent unauthorised account access, bot activity, and other security threats.

2.4 Platform Improvement

Aggregated, anonymised usage data is analysed to improve the performance, reliability, and user experience of jbajie. This includes identifying popular game categories (such as cricket betting, slots, and pirate fishing), optimising page load times for mobile users across Dhaka, Chittagong, Sylhet, and other cities in Bangladesh, and informing product development decisions. This analysis does not identify individual players.

2.5 Promotional Communications

With your explicit consent, jbajie may send you promotional messages about new games, seasonal bonuses (such as Eid, Pohela Boishakh, or BPL tournament offers), and platform updates via your registered mobile number or email. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team via live chat.

3.1 Payment Service Providers

To process your deposits and withdrawals, jbajie shares the minimum necessary financial data with certified payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers are bound by their own data protection obligations and are not permitted to use your data for any purpose other than executing the transaction.

3.2 Game Software Providers

jbajie's gaming library is powered by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (such as bet size and game round outcomes) as part of the technical operation of their games. They do not receive your name, contact details, or payment information.

3.3 Legal & Regulatory Disclosures

jbajie may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts in response to a valid legal request. In such cases, we will disclose only the data specifically requested and will, where legally permitted, notify you of the disclosure. We will not voluntarily disclose your personal data to any government body without a valid legal obligation to do so.

3.4 Service & Infrastructure Providers

jbajie engages trusted third-party service providers to support platform infrastructure, hosting, customer support tooling, and analytics. These providers act as data processors on our behalf and are contractually prohibited from using your data for their own purposes. They are required to implement appropriate technical and organisational security measures consistent with the protection standards described in this Policy.

4.1 Retention Periods

jbajie retains personal data for as long as your account remains active and for a period after account closure as required by applicable law. Financial transaction records and KYC documentation are retained for a minimum of five years following account closure, in compliance with anti-money laundering obligations. Support communication records are retained for up to three years. Usage and behavioural data in identifiable form is deleted or anonymised within twelve months of collection where it is no longer required for the purposes described in this Policy.

4.2 Security Measures

jbajie implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and jbajie servers;
• Encryption of sensitive data at rest, including identity documents and financial records;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular internal security reviews and vulnerability assessments;
• Two-factor authentication options available to all registered players.

While jbajie takes all reasonable precautions, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for reporting any suspected unauthorised access promptly via live chat support.

4.3 Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, jbajie will take immediate remedial action to contain the breach, assess its impact, and notify affected players as soon as reasonably practicable. We will also notify relevant authorities where legally required. Notifications will be sent to the contact details registered on your jbajie account.

5.1 Right of Access

You have the right to request a copy of the personal data that jbajie holds about you, along with information about how it is being used. We will provide this information in a structured, readable format within a reasonable timeframe following verification of your identity.

5.2 Right to Rectification

If any personal data jbajie holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain details (such as your registered mobile number or email address) directly through your account settings. For changes to identity-verified data (such as your legal name or date of birth), you will need to contact support and provide supporting documentation.

5.3 Right to Erasure

You may request deletion of your personal data and closure of your jbajie account at any time. Please note that certain data — particularly financial transaction records and KYC documentation — must be retained for the legally mandated periods described in Section 4.1, and cannot be deleted before those periods expire. Following the end of mandatory retention periods, all remaining identifiable data associated with your account will be permanently deleted or anonymised.

5.4 Right to Withdraw Consent

Where jbajie processes your data on the basis of your consent (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawing consent for promotional messages will not affect your ability to use your jbajie account or receive essential service communications.

5.5 Right to Object

You have the right to object to processing of your personal data where jbajie relies on a legitimate interest as the legal basis for that processing. We will assess your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims.

6.1 How jbajie Uses Cookies

jbajie uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience. Cookies are small text files stored on your device when you visit jbajie.app. We use the following categories of cookies:

• Strictly Necessary: Required for core platform functions such as maintaining your login session and remembering your language preference. These cannot be disabled.
• Performance & Analytics: Collect anonymised data about how players use the platform, helping us identify pages that load slowly or features that cause confusion. No personally identifiable data is included.
• Functional: Remember your preferences (such as preferred payment method) to streamline your sessions.

jbajie does not use advertising or targeting cookies to build profiles for third-party ad networks. You may manage your cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair platform functionality.

7.1 Updates to This Policy

jbajie reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date displayed at the top of this page and, where practicable, notify registered players via their account dashboard. Your continued use of jbajie following the effective date of any revision constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed of how we protect your data.

7.2 Contact & Data Requests

For all privacy-related enquiries, data access requests, correction requests, or deletion requests, please contact our support team via the live chat feature available inside your jbajie account dashboard. Support is available 24 hours a day, 7 days a week. You may also reach us by email at the address below — please note this is a plain-text address and is not a clickable link:

Email: [email protected]

We aim to acknowledge all privacy-related requests within 2 business days and to resolve them within 14 business days, subject to the complexity of the request and any identity verification requirements.